Refund Policy

Last Updated: April 10, 2026

1. Overview

This Refund Policy explains our policy regarding refunds for ScanTheGap subscriptions. Please read this policy carefully before subscribing to our service.

2. Nature of Service

ScanTheGap is a digital subscription service that provides:

AI-powered market gap analysis
Instant access to scan results
Digital reports and exports
Ongoing access to the platform

As a digital service, once you have used the service (i.e., run a scan), the service has been delivered and consumed.

3. EU Right of Withdrawal (14-Day Cooling Off Period)

3.1 For EU Consumers

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU).

3.2 When the Right Applies

The 14-day withdrawal period applies if:

You have subscribed to ScanTheGap
You have not yet used the service (i.e., you have not run any scans)
It is within 14 days of your subscription start date

3.3 When the Right is Waived

According to Article 16(m) of the EU Consumer Rights Directive, the right of withdrawal does not apply to:

"The supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer's prior express consent and his acknowledgment that he thereby loses his right of withdrawal."

This means: If you have used the service by running a scan, you acknowledge that the digital service has been delivered, and you waive your right of withdrawal.

3.4 How to Exercise Your Right of Withdrawal

If you wish to withdraw within the 14-day period and have not used the service, please contact us at:

Email: info@scanthegap.com
Subject: "Withdrawal Request — [Your Order Reference]"

Include in your email:

Your full name
Your registered email address
Your order/subscription reference number
Date of subscription
Clear statement that you wish to withdraw

4. Cancellation Policy

4.1 Cancel Anytime

You may cancel your subscription at any time through your account settings or by contacting us.

4.2 What Happens When You Cancel

Your subscription will remain active until the end of your current billing period
You will continue to have full access to the service until the end of the paid period
You will not be charged for subsequent billing periods
No refunds will be provided for the remaining time in your current billing period

4.3 Example

If you subscribe on January 1st for a monthly plan and cancel on January 15th:

You will have access until January 31st
You will not be charged on February 1st
No refund will be provided for January 15-31

5. No Partial Refunds

We do not provide partial refunds for:

Unused time within a billing period
Unused scans or features
Change of mind after using the service
Dissatisfaction with scan results (as they are AI-generated and informational only)

6. Exceptions - Technical Failures

6.1 Service Unavailability

We may consider refunds on a case-by-case basis if:

The service was completely unavailable for an extended period due to technical issues on our end
You were unable to use the service due to a critical bug or error that we could not resolve
You were charged incorrectly due to a billing error

6.2 How to Request an Exception

To request a refund due to technical issues:

Email info@scanthegap.com with subject "Refund Request — Technical Issue"
Provide detailed description of the technical problem
Include screenshots or error messages if available
Provide dates and times when the issue occurred

We will review your request and respond within 5 business days.

7. Fraudulent or Unauthorized Charges

7.1 Unauthorized Transactions

If you believe you have been charged without authorization:

Contact us immediately at info@scanthegap.com
We will investigate and resolve the issue promptly
Unauthorized charges will be refunded in full

7.2 Disputed Charges

Before disputing a charge with your bank or credit card company, please contact us first. We can often resolve billing issues quickly and directly.

8. Refund Processing

8.1 Processing Time

If a refund is approved:

We will process the refund within 5-10 business days
The refund will be issued to the original payment method
Depending on your bank or card issuer, it may take an additional 5-10 business days for the refund to appear in your account

8.2 Refund Method

Refunds are processed through Stripe, our payment processor, and will be returned to:

The same credit/debit card used for the original purchase, or
Your bank account (if paid via bank transfer)

9. Annual Subscriptions

9.1 Annual Plan Refunds

For annual subscriptions:

The same policies apply as for monthly subscriptions
The 14-day EU withdrawal right applies if you have not used the service
Once you have used the service, no refunds are provided
You may cancel at any time, but access continues until the end of the annual period

9.2 No Pro-Rata Refunds

We do not provide pro-rata refunds for annual subscriptions. If you cancel after 6 months, you will not receive a refund for the remaining 6 months.

10. Free Trials and Promotional Offers

10.1 Free Trial Period

If we offer a free trial:

You may cancel at any time during the trial period without charge
If you do not cancel before the trial ends, you will be charged for the subscription
Once charged, the standard refund policy applies

10.2 Promotional Discounts

Promotional discounts and special offers are non-refundable once the service has been used.

11. Account Termination by Us

11.1 Violation of Terms

If we terminate your account due to violation of our Terms of Service:

No refund will be provided
You will lose access immediately
Any prepaid subscription fees are forfeited

11.2 Service Discontinuation

If we discontinue the ScanTheGap service entirely:

We will provide at least 30 days' notice
Pro-rata refunds will be provided for any unused prepaid time

12. Contact for Refund Requests

For all refund-related inquiries, please contact:

Email: info@scanthegap.com
Subject: "Refund Request — [your order reference]"

Please include:

Your full name
Registered email address used for registration
Order/subscription reference number
Reason for your refund request
Any supporting documentation

Processing time: 5-10 business days after approval.
Refund method: Refunds are issued to the original payment method via Stripe.

13. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Material changes will be communicated via email.

14. Governing Law

This Refund Policy is governed by the laws of Germany and EU consumer protection regulations where applicable.

15. Questions

If you have questions about this Refund Policy, please contact us at info@scanthegap.com.

16. Related Policies

For more information, please see:

Contact:
ScanTheGap is operated by Samia Zahoor (Einzelunternehmen)
Alsterkrugchaussee 595, 22335 Hamburg, Germany
Email: info@scanthegap.com